Customer service

Just watched an old Fawlty Towers and it reminded me of how great it was! here's the denouement from 'The Americans' episode

http://www.youtube.com/watch?v=IDJwriTbq0g

Basil Fawlty: "This is typical. Absolutely typical... of the kind of... ARSE I have to put up with from you people. You ponce in here expecting to be waited on hand and foot, while I'm trying to run a hotel here. Have you any idea of how much there is to do? Do you ever think of that? Of course not, you're all too busy sticking your noses into every corner, poking around for things to complain about, aren't you? Well let me tell you something - this is exactly how Nazi Germany started. A lot of layabouts with nothing better to do than to cause trouble. Well I've had fifteen years of pandering to the likes of you, and I've had enough. I've had it. Come on, pack your bags and get out."